help

Customer Service
We are dedicated to fully responding to your questions or concerns about your order. You can reach us at (941) 597-8360, you can email us (info@aloeupflorida.com), or send a letter to:

     Aloe Up of Southwest Florida
     167 Myrtle Rd.
     Naples, FL 34108

Using the shopping cart-
Using the Shopping Cart is easy. Once you have found an item that interests you, simply select the quantity then click the "Add to Cart" button. These buttons can be found on any item's page. After you do this you will be shown a subtotal of the price and the item(s) you selected.

From here you may choose to continue shopping by following any of the links, or click the "Go to Checkout" button to proceed. (You may also adjust the quantity or delete an item from your order here if you need to do so).

If you continue to "Go to Checkout", the next form that you will see is our shipping page where you may choose a method of delivery. (For more information about shipping click here to view the different choices and costs available). Once you select from the drop down menu how you want your order shipped, type in which state you are from (for sales tax) and click "Continue to Order Form". That is the final step where all billing, shipping and credit card information is entered. We regard this as very personal and never give out your name or email address to anyone. If you are concerned about your credit card being safe, please click here and read about our security methods.

Our shopping cart is very easy to follow. Once you are finished and submit your order to us it is confirmed right away with an email to you letting you know your information has been sent to us.

What if I have a problem ordering?
Our system relies on temporary cookies that only stay on your computer for the length of time you are on our site, which we call a session. This way we can remember what goes into your shopping basket as you browse through different areas.

To turn your cookies on:

In Netscape:

Go to Edit-Preferences and double click on the word at the left "Advanced." You should see an option pop up on the right that allows you to either accept or disable cookies.

In Microsoft Internet Explorer:

Go to Tools - Internet Options, to the "Security" tab. Click on "Custom Level." If you scroll down the page you will see a section called "Cookies." Here you can either Enable or Disable cookies that are stored on your computer.

These instructions may vary slightly, depending on the browser version you are using. If you need further assistance email us at info@aloeupflorida.com

Gift Certificates-
At this time, we do not offer gift certificates for redemption online. However, we are working on it! Please check our site frequently for this addition.

Cancel or Change Orders
You can cancel or make changes within three hours of placing your order. To do this phone us at (941) 597-8360(from 9-5 eastern time) to speak with someone to help you with your request.

Satisfaction Guaranteed and Returns-
If you are not completely satisfied, we will replace or refund your purchase within 30 days of your order. No questions asked. Your satisfaction is guaranteed, unconditionally. Should you wish to make a return, please ship the item to:

     Aloe Up of Southwest Florida
     167 Myrtle Rd.
     Naples, FL 34108

Your credit card will be credited within 48 hours of processing your return, or a check sent back to you within 7 business days. We will pick up the shipping cost if your return is the result of an incorrect shipment by Aloe Up Of Southwest Florida, or a damaged or defective product. If this is the case your refund will have the necessary postage credit included. We require you to pay for return shipping for any other reason. CODs are not accepted.

Payment-
We accept Visa and MasterCard. Also, you may send a personal check (requires 7 business days to process) or you may send a US Postal money order for faster service. All prices are displayed and charged in U.S. currency.

Sales Tax-
Aloe Up of Southwest Florida is required to collect sales tax for "ship to" addresses in the state of Florida.
For this our order form will automatically add 6%. If you are ordering by mail please add this to the total of your purchase.

Privacy-
At Aloe Up Of Southwest Florida we are committed to ensuring the privacy of you and/or the person we are sending your gift to. The following discloses our information gathering and practices of personal and non-personal information we collect when you visit our site:

We use your IP address (the unique identifier associated with your server) to help diagnose problems with our server, and to administer our Web site. We also use your IP address to help identify you and your shopping cart and to gather broad demographic information.

Aloe Up Of Southwest Florida uses cookies to keep track of your shopping cart. We also use cookies to deliver content specific to your interests.

Our site's order form requires users to give us contact and billing information. We collect visitor's contact information (name, address and email address) and financial information (credit card numbers). Contact information from the order form is used to send orders, and is also used to get in touch with the visitor when necessary should there be a problem. Under no circumstance is your information given to another company for mailing or advertising.

Ordering Info

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